Hello,
The following previous support link is not to be used anymore: https://support.aiononline.com/hc/en-us.
Instead, please submit your ticket to https://us-support.ncsoft.com/faq/aionncw.
Also, we have identified the issue of Nezekan server not being included on the Support Page options, and will work on fixing it soon.
Thank you for the report.
Regards,
Eva