He is right, though.
But for the wrong reasons. The campaigns rework is AMAZING imo, but NCsoft is a rubbish company and they trashed the game, thus making people leave and potential new players don't even get to install the game if they ever care to Google "Aion" and browse for 5 mins. They will certainly find that the company behind the game only cares about the money (yes, it's a business and they need to make money, but this is another level).
That being said, @marikazan-KT NC did rework campaigns at versions 2.2 and 2.4, and made leveling and getting basic gear (full SR gear + weapon) very very easy (SR becomes a solo instance and you can get the full gear in 40-60mins). Sadly it will be a few months before we get that content over here.