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WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY. We’ve updated our USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following: CHANGES MADE TO USER AGREEMENT Section 1.1 Eligibility. Section 5.2 Binding Arbitration. Section 6.2 Governing Law and Venue. Section 7 Terms Applicable to Residents of Germany. Section 8 Terms Applicable to Residents of France. Section 9 Contact Information. Section 10 Definitions. CHANGES MADE TO PRIVACY POLICY Preamble II. What types of information does NCSOFT collect? III. From what sources does NCSOFT collect Personal Information? IV. What third parties collect Personal Information on behalf of NCSOFT? V. For what purposes does NCSOFT collect Personal Information? VI. With whom does NCSOFT share Personal Information? VII. How does NCSOFT treat Personal Information transferred out of the EU? IX. What rights do you have to your Personal Information? XI. Are there any special categories related to Personal Information? XIII. How can someone contact NCSOFT? Please rest assured that the changes noted above will not affect your overall gaming experience. Should you have any questions or concerns, please contact us by visiting our support page

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY. We’ve updated our USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following: CHANGES MADE TO USER AGREEMENT Section 1.1 Eligibility. Section 5.2 Binding Arbitration. Section 6.2 Governing Law and Venue. Section 7 Terms Applicable to Residents of Germany. Section 8 Terms Applicable to Residents of France. Section 9 Contact Information. Section 10 Definitions. CHANGES MADE TO PRIVACY POLICY Preamble II. What types of information does NCSOFT collect? III. From what sources does NCSOFT collect Personal Information? IV. What third parties collect Personal Information on behalf of NCSOFT? V. For what purposes does NCSOFT collect Personal Information? VI. With whom does NCSOFT share Personal Information? VII. How does NCSOFT treat Personal Information transferred out of the EU? IX. What rights do you have to your Personal Information? XI. Are there any special categories related to Personal Information? XIII. How can someone contact NCSOFT? Please rest assured that the changes noted above will not affect your overall gaming experience. Should you have any questions or concerns, please contact us by visiting our support page

Dear Players, We have an important announcement to make regarding the weekly maintenance time for Aion Classic. Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC. We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. We value your continued support and dedication to Aion Classic, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are committed to making this change as seamless as possible. For more details about the schedule updates as well as the latest news on upcoming releases and events, please check the forums and the official game website. We thank you for your patience and understanding during this time of change, and we look forward to continuing to provide you with the best possible gaming experience. Sincerely, The Aion Team

Dear Players, We have an important announcement to make regarding the weekly maintenance time for Aion. Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC. We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. We value your continued support and dedication to Aion, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are committed to making this change as seamless as possible. For more details about the schedule updates as well as the latest news on upcoming releases and events, please check the forums and the official game website. We thank you for your patience and understanding during this time of change, and we look forward to continuing to provide you with the best possible gaming experience. Please note that Dungeon Entry Limit will now reset on every Tuesday starting on April 4th. Sincerely, The Aion Team

Hello everyone, A quick update from the team: We are currently reinvestigating a problem with AP acquisition from Relic Exchange does not get boosted with Siel's Aura. We will do our best to report on the status of each as they occur in this thread. We apologize for the any inconvenience this may have caused.

Hello everyone, A quick update from the team: We are currently reinvestigating a problem with AP acquisition from Relic Exchange does not get boosted with Siel's Aura. Please know that the team is aware of this problem and is working on a fix. However, that solution will not be available until Wednesday, March 8. We apologize for the any inconvenience this may have caused. UPDATE (3/7): AP Acquisition for Relic Exchange will be adjusted during the maintenance on March 15th Compensation will be delivered to the players who had Siel's Aura Subscription during February 15 - March 15th Compensation Date: March 17th UPDATE (3/15): AP Acquisition for Relic Exchange will be adjusted Lower Abyss 150% -> 225% Balaurea/Core Abyss 100%->150% UPDATE (3/17): Compensation (2x [Event] Greater Ancient Crown Box) has been delivered to the players on March 17th Players who had Siel's Aura Subscription during February 15 - March 15th We appreciate your understanding and patience at this time as we working towards a solution as quickly as possible. If you have additional problems or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. Thank you!

Issue with AP acquisition for Relic Exchange is not boosted with Siel's Aura A fix for this issue should be implemented on March 1, 2023.

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours and 30 minutes. The following changes will be coming to the game during this maintenance: Server Stabilization Dungeon's Legacy Event Ends Thank you!

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours and 30 minutes. The following changes will be coming to the game during this maintenance: Server Stabilization Known Issues: Tiak Research Center’s Repeating Quests Rewards is still Gold Medals instead of Platinum Medals NPCs Karin and Leon are no longer available in Inggison Vasharti Vindicator is not spawning in the Tempus Lab Dungeon Empyrean Crucible Point & Reward Issue These issues are currently being investigated by our team, and as soon as we know more information, we will update here. Issue with AP acquisition for Relic Exchange is not boosted with Siel's Aura A fix for this issue should be implemented on March 1, 2023. Tiak Research Center’s Repeating Quests Rewards is still Gold Medals instead of Platinum Medals A fix for this issue should be implemented on March 1, 2023. Altar of Avarice Siege (+ other Sieges) provides Sapphire Medal Box A fix for this issue should be implemented on March 1, 2023. Issue with Raised Fortress HP A fix for this issue should be implemented on March 1, 2023. Increased Drop rates (Balic Materials, Manastones, etc.) and Kinah drop from August patch has been temporarily disabled. https://www.aiononline.com/en-us/news/aion-classic-august-patch-preview A fix for this issue should be implemented on March 1, 2023. We are trying to get these issues fixed as soon as possible and will keep posted. Thanks to those of you who reported it to us, and we very much appreciate your patience in the meantime! Thank you!

Increased Drop rates (Balic Materials, etc.) and Kinah drop from August patch has been temporarily disabled. https://www.aiononline.com/en-us/news/aion-classic-august-patch-preview Due to the yesterday's fix, you will notice some changes in monster drops and their stats. These issues are currently being investigated by our team, and as soon as we know more information, we will update here. We appreciate your understanding and patience at this time as we work toward a solution as quickly as possible.

Hello everyone, Here is an update to summarize the actions we have taken to address item drop issue discovered today. After today's update, we have identified a critical drop issue affecting Aion Classic players. Due to the nature of the problem, we performed an emergency maintenance on Aion Classic to prevent additional players from being affected. In order to protect the game economy and in order to resolve the issue, we have decided to roll back the server. We apologize for the inconvenience and loss in game progress caused by the issue with item drops across the fields and instances. We know that many of you will be frustrated about this news and we are sincerely sorry to inform this matter. Quna Shop Purchases/Siel's Aura/Daeva & Event Pass For those who purchased Quna Shop items after the rollback period, we are going to distribute purchased items individually in sequence. We would appreciate it if you could please wait until the item is reissued. UPDATE (2/17): Quna Shop Items and Daeva Pass Purchase/Level Up has been refunded in Quna. For those who purchased Siel's Aura, will get their lost subscription hours added back during the next maintenance on 2/22. before 2/24. Lost Items If you encounter a situation of an item you are missing, please make sure to contact the customer support team imminently. Be advised that we are expecting a high increase in ticket volumes, we may ask you to be patient, we will make sure your case is resolved as soon as possible. EXP Boost Event We are also going to begin an EXP x2 Boost as compensation event. Event Duration: February 15 - February 19 We will also send you compensation as our sincere apology for the inconvenience and loss in game progress you have experienced. We are also currently discussing possible additional compensations within the team and will update you shortly. [Maintenance/DB Rollback Compensation] For Lv. 50-55 1 x Valuable Bundle for Slayers 1 x Omega's Hero's Helmet Selection Box 1 x [Event] 15 Major Ancient Crown Box 20 x Platinum Medal 1 x [Event] Elite Tribunus Weapon Selection Box UPDATE (2/21): Siel's Aura 3 Days - *Item will be distributed during maintenance on 2/22 3/1 For Lv.1-49 1 x [Event] Lv. 1 Growth Support Box UPDATE (2/23): Tiak Research Center’s Repeating Quests Rewards is still Gold Medals instead of Platinum Medals NPCs Karin and Leon are no longer available in Inggison Vasharti Vindicator is not spawning in the Tempus Lab Dungeon Empyrean Crucible Point & Reward Issue These issues are currently being investigated by our team, and as soon as we know more information, we will update here. Increased Drop rates (Balic Materials, etc.) and Kinah drop from August patch has been temporarily disabled. https://www.aiononline.com/en-us/news/aion-classic-august-patch-preview A fix for this issue should be implemented on March 1, 2023. Issue with AP acquisition for Relic Exchange is not boosted with Siel's Aura A fix for this issue should be implemented on March 1, 2023. Tiak Research Center’s Repeating Quests Rewards is still Gold Medals instead of Platinum Medals A fix for this issue should be implemented on March 1, 2023. Altar of Avarice Siege (+ other Sieges) provides Sapphire Medal Box A fix for this issue should be implemented on March 1, 2023. Issue with Raised Fortress HP A fix for this issue should be implemented on March 1, 2023. If you have additional issues or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. Again, we apologize for any inconvenience, and greatly appreciate your patience.

Hello everyone, There is currently an issue with item drops across the fields and instances in the game. This issue is currently being investigated by our team, and as soon as we know more information, we will update here. We appreciate your understanding and patience at this time as we work toward a solution as quickly as possible. The team would like to share that an emergency maintenance will soon take place, at approximately 1:15 PM PT / 3:15 PM CT, and will last for approximately - minutes. UPDATE: Emergency maintenance has been completed If you have additional issues or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. Again, we apologize for any inconvenience, and greatly appreciate your patience! Thank you!

Here are the list of Godstones available from the [Event] Deadly Heroic Godstone Box: Godstone: Traufnir's Bravery Godstone: Boreas's Encouragement Godstone: Freyr's Wisdom Godstone: Thrasymedes' Wit Godstone: Sif's Knowledge Godstone: Sigyn's Intelligence Godstone: Jumentis's Agility Godstone: Charna's Cleverness

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours and 30 minutes. The following changes will be coming to the game during this maintenance: Fissure of Oblivion Event Item Deletion Following Fissure of Oblivion Items will be deleted [Event] Sealed Memory Bundle [Event] Oblivion Transformation Contract Box Sweet Tooth Fairy Event Begins Paragon Equipment Promotion Begins Black Cloud Marketplace Store Update The following items are coming to the BCM: Blessed Ultimate Paragon Enchantment Stone (200 BCC) Blessed Ultimate Paragon Enchantment Stone Bundle x 30 (4000 BCC) Blessed Ultimate Paragon Enchantment Stone Bundle x 50 (7000 BCC) +5 Paragon Equipment Bundle (3500 BCC) +6 Paragon Equipment Bundle (5000 BCC) +7 Paragon Equipment Bundle (6800 BCC) Thank you!

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 5 hours and 30 minutes. The following changes will be coming to the game during this maintenance: 2.5 Update: Daeva's Counterattack Twisted Draupnir Cave Event Ends Daeva Pass Season 20 Ends Black Tiger Event Pass Ends Daeva Pass Season 21 Begins Valentine's Day Event Pass Begins Known Issues: Tiak Research Center’s Repeating Quests Rewards is still Gold Medals instead of Platinum Medals Vasharti Vindicator is not spawning in the Tempus Lab Dungeon thus unable to proceed Empyrean Crucible Point & Reward Issue We are trying to get these issues fixed as soon as possible and will keep posted. Thanks to those of you who reported it to us, and we very much appreciate your patience in the meantime! Thank you!

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours and 30 minutes. The following changes will be coming to the game during this maintenance: Daeva Pass Season 4 Ends Hanbok Cuddly/Comfy Transformation Bundle Promotion Ends Garden of Growth Event Begins Daeva Pass Season 5 Begins The following items are coming to the BCM: Garden of Growth Bonus Entry Scroll (100 BCC) Thank you!

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours and 30 minutes. The following changes will be coming to the game during this maintenance: End of Black Tiger Event Thank you!

Hello everyone, There is currently an issue with the recent season of Arena Ranking which ended earlier than scheduled and caused the Glory Arena Tickets to be removed. The issue is currently being investigated by the team, and as soon as we know more information, we will update here. We appreciate your understanding and patience at this time as we work towards a solution as quickly as possible. If you have additional issues or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. UPDATE (12/16 2PM PST): A hotfix for this issue should be implemented later today on December 16, 2022. Season 1 will resume (temporarily deactivated due to the issue) Deleted [Arena of Glory Participation Ticket] will be resent Season rewards will be distributed at the end of the season on December 27, 2022 based on your position on the leaderboard during Season I (September 28 - December 7 & December 16, 3:00PM PST - December 27) New season will begin on December 28, 2022 10:00AM PST and end on March 28, 2023 Again, we apologize for any inconvenience, and greatly appreciate your patience! Issue: Arena Season Ranking Issue Fix Date: Emergency Maintenance on December 16, 2022 Thank you!

Hello everyone, A quick update from the team: We have been informed of an issue with Shattered Abyssal Splinter Ranking not updating properly. After our search, we confirmed that this was not working as intended. Issue is currently being investigated by the team. As soon as we know more information, we will update here. We appreciate your understanding and patience at this time as we working towards a solution as quickly as possible. If you have additional problems or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. UPDATE (11/18 2:30PM): We have identified an issue with the Shattered Abyssal Splinter Rank calculation system. As a result, we will be unable to properly start Week 1 of the event. The Season Weekly ranking will be calculated from Week 2 (Starting November 23, 2022). We apologize greatly for the inconvenience! Thank you!

Greetings Daevas, It has come to our attention that the end date for the Daeva Pass Season 1 is incorrectly saying it will end on 11/30. It will in fact end on 11/16 so please keep this in mind while you are playing. The end date will be corrected during this weeks maintenance, and it should not affect any in-progress or completed quests. In the future, unless otherwise stated, each Daeva Pass season will run approximately 28 days (4 weeks). We are also aware that the Daeva Pass Season 1 Jewel item collection has not been activated and that players are unable to unlock this benefit. We are actively reviewing solutions and possible compensations for this issue, and will share the plan with you all soon. We thank you for your patience while we fix these issues. The Aion Team

Hello everyone. The team would like to share that an emergency maintenance will soon take place, at approximately 3:30 PM PT / 5:30 PM CT, and will last for approximately - minutes. The following items will be addressed during this maintenance: [Hungry Hatchling] Issue with upgrading Stormwing Pet doesn't give the quests for rewards UPDATE: https://twitter.com/AionOps/status/1562544283973869568 [8/24 3:45PM PT] Due to an issue while fixing the Hatchling Quests, all tokens and orbs were removed. BCM limits have been reset, so please purchase a "Newly-Hatched Stormwing Orb" from the BCM and claim your daily "Storm Tokens". Items cannot be transferred so please claim them on your preferred character. To help make up any lost progress, we've attached 10 [Event] Storm Token and 5 [Event] Berdin's Giant Lucky Star Bundles via survey. We apologize for the inconvenience this issue has caused. Thank you all so much for your reports around this issue. We appreciate your patience, feedback, and kindness as we continue to address items as they arise.

Hello everyone, A quick update from the team: We have been informed of an issue with NPC Tahabata Pyrelord does not drop the Tahabata Mark when defeated. After our search, we found that this was not working as intended and will be implementing a fix on August 23. If anyone who defeated the Tahabata Pyrelord but did not received Tahabata Mark, you will receive an additional Tahabata Mark based on your number of defeats. This Tahabata Mark will be awarded to affected players tomorrow after the fix has been implemented. We will update this forums thread with more details as soon as they arrive. Compensation will be delivered to the players who defeated Tahabata Pyrelord on August 19 - August 23 (3PM PT) 1 Fading Tahabata Mark per Tahabata Pyrelord kill UPDATE: Please note that 6 x Tahabata Marks will drop per Tahabata Pyrelord kill [8/24] Compensation will be delivered to the players by August 26 We appreciate your understanding and patience at this time as we working towards a solution as quickly as possible. If you have additional problems or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. Thank you!

Hello everyone, A quick update from the team: We have been informed of an issue that players who purchased the Summer Flower Package received Ultimate Paragon Enchantment Stones instead of "Blessed" Paragon Enchantment Stone from Blessed Ultimate Paragon Enchantment Stone Bundle. After our search, we found that this was not updated as intended and will be implementing a fix by this week's maintenance (August 24). UPDATE: We've added additional 3x Blessed Ultimate Paragon Enchantment Stones to the Summer Flower Package. Summer Flower Package now contains: [Added] 3 x Blessed Ultimate Paragon Enchantment Stones [BCM] Summer Flower Package 3x Blessed Paragon Enchantment Stone Bundle (Contains 3 x Ultimate Paragon Enchantment Stones) - Freebie! 3x [BCM] Grade S Minium Bundle (50) 3x Ultimate/Paragon Enchantment Stone Selection Box 1x [BCM] Upgraded Ultimate Manastone Selection Box (Contains 3) 1x [BCM] Summer Flower Coin *Please note that Blessed Paragon Enchantment Stone Bundle contains 3 x Ultimate Paragon Enchantment Stones with a low chance of obtaining "Blessed" Ultimate Paragon Enchantment Stones Compensation will be delivered to the players by August 26 If anyone who purchased the Summer Flower Package and received Ultimate Paragon Enchantment Stones instead of "Blessed" Ultimate Paragon Enchantment Stone, you will receive an additional "Blessed" Ultimate Paragon Enchantment Stones based on your purchase count. This Blessed Ultimate Paragon Enchantment Stones will be awarded to affected players this week after the fix has been implemented. We will update this forums thread with more details as soon as they arrive. Compensation will be delivered to the players who purchased Summer Flower Package on August 10 - August 24 (4:00 PT) Example: 2 Summer Flower Package Purchase x Blessed Ultimate Paragon Enchantment Stone (x3) = 6 Blessed Ultimate Paragon Enchantment Stones We appreciate your understanding and patience at this time as we working towards a solution as quickly as possible. If you have additional problems or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. Thank you!

Hello everyone. The team would like to share that an emergency maintenance will soon take place, at approximately 2:00 PM PT / 4:00 PM CT, and will last for approximately 60 minutes. The following items will be addressed during this maintenance: FIXED: Unable to interact with Kromede's Trial Jeeves and Tahabata Pyrelor Thank you all so much for your reports around this issue. We appreciate your patience, feedback, and kindness as we continue to address items as they arise.

Hello everyone, A quick update from the team: We have been informed of an issue with Kromede's Trial Jeeves and Tahabata Pyrelord. The below list will be updated with any Known Issues as we identify them or they are brought to our attention. We are aware of and currently looking into/investigating the following: Unable to interact with Kromede's Trial Jeeves and Tahabata Pyrelord - FIXED We appreciate your understanding and patience at this time as we working towards a solution as quickly as possible. If you have additional problems or concerns, please feel free to submit a support ticket at support.aiononline.com, or support@aiononline.com. Thank you!