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Server Instability & BCM Delivery Issue - September 18, 2023 [Aion]


Roseae

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  • Aion Team

Hello Daevas,

We are aware of the recent instance and PVP server outages that prevented players from accessing certain zones, including Apsaranta. Furthermore, we discovered that BCM items were not being delivered to players' mailboxes after purchase due to similar server-related problems. These issues have been resolved, and players should now be able to enter previously disabled zones and receive purchased BCM items via mail.

Our team is currently conducting a thorough investigation into the system instability that has disrupted the normal operation of the game over the past few days. We genuinely appreciate your patience during this period. Rest assured, we will keep you updated on compensation measures for any progress loss and inconvenience you may have encountered.

Again, we sincerely apologize for any inconvenience this issue may have caused.

Best regards,
The Aion Team

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I would suggest to sanction those found responsible for this fiasco if you truly value your customers and see them for what they are worth, you are indemnified to do so. Time and money poured into this game. People would want a better service than what theey are getting now. 

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