I recently purchased 4, not 1, not 2, not 3 but 4 Halloween Transformations from the BCM.
I messed up and opened 2 transformations at the same time and got the same exact transformation.
I sent a support ticket, requesting if they could swap 1 of the double transforms I opened by mistake.
Here was their reply to me:
Thank you for contacting the Aion Support Team.
After reviewing your request, we regret to inform you that we currently do not offer restorations of used transformations. Unfortunately, we will be unable to provide assistance in this case. It's possible that this feature may become available at a future date, but we have no information about when or if this might happen.
For now, we can only suggest posting your insight about the event and requests for additional options of getting your desired Holloween Transformations in the game forums.
So here I am in the forum posting this. Be careful when opening your transforms because if you mess up ... there is no going back.
Not going to put the Senior GM on blast ... just thought this was weird he or she told me to go to the public forums to post this.
See ya in game guys ... don't kill me, i'm weak and just came back from a 12 month afk ... lol
Your Friend,
Basia