Jump to content

Recommended Posts

i submit a ticket on ncsoft to restore my char hat i accidentally deleted here what it reply on my email: 

 

   Hello,

I'm pleased to report that we were able to locate and restore the following Aion character(s) to your account: 

Characters are restored to the condition they were in when deleted. You'll find them on your account next time you log in to play Aion.

 

 

but its still not there when i log in

Share this post


Link to post
Share on other sites
Aly-DN   

Did you actually select the server that the characters would be on? It may show zero characters, but when you select the server they will appear.

Share this post


Link to post
Share on other sites
19 minutes ago, Aly-DN said:

Did you actually select the server that the characters would be on? It may show zero characters, but when you select the server they will appear.

yes i log 2 times

Share this post


Link to post
Share on other sites
Aly-DN   

Not just logged. But selected the server they should be on?

And that would be KT? When you deleted them, were they on KT already or were they on EK? Were they of the opposite race as your other characters and on KT?

Just trying to pin down what the issue might be. Can you give more specifics about the characters?

Share this post


Link to post
Share on other sites
49 minutes ago, Aly-DN said:

Not just logged. But selected the server they should be on?

And that would be KT? When you deleted them, were they on KT already or were they on EK? Were they of the opposite race as your other characters and on KT?

Just trying to pin down what the issue might be. Can you give more specifics about the characters?

its from DN asmodian i dont make ely on DN and yes i selected the server

Share this post


Link to post
Share on other sites
Aly-DN   

Hmm. The only thing I can think of is that it might not be there until reset.. which isn't what Support said, but seems reasonable.

One other question, when you deleted it, did you make any other characters? Meaning.. with this character returning do you have over the max number of characters on one account?

If it isn't one of those two, I am out of ideas. Contact Support again on the same ticket and tell them the character isn't there.

Share this post


Link to post
Share on other sites
1 hour ago, Aly-DN said:

Hmm. The only thing I can think of is that it might not be there until reset.. which isn't what Support said, but seems reasonable.

One other question, when you deleted it, did you make any other characters? Meaning.. with this character returning do you have over the max number of characters on one account?

If it isn't one of those two, I am out of ideas. Contact Support again on the same ticket and tell them the character isn't there.

it was there now and i jsut got sendlog lol btw thanks for answering <3

Share this post


Link to post
Share on other sites

I see that it was resolved, but still.

Did you paste the entire message? I'm pretty sure they say that "it may take up to 24h for it to appear". They always say that and it always takes about 3h or a little bit more.

Share this post


Link to post
Share on other sites
Aly-DN   
30 minutes ago, Ereshgikal-EK said:

it was there now and i jsut got sendlog lol btw thanks for answering <3

Sure. NP. Support can be frustrating.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×