Darkleila-DN Posted August 8, 2019 Share Posted August 8, 2019 Hey guys, So this is actually the second time that this has happened to me. Before the soul vault, you need to collect a key from a mob to open the door. However, the key keeper mob was empty, thus I could not progress in the instance and had to start a brand new run. First time this happened a few weeks ago I didn't really care, because it's just Mirash. But today I did, because of the event items. I submitted a ticket with screenshots attached that showed my inventory without the key and the key keeper mob not being there anymore. I got the following response: Thanks for contacting Aion Support. I checked our logs surrounding this issue, and unfortunately in this case, we are unable to restore lost entries into the instance as you have benefited from it. Keep in mind that we can only assist in cases of major server instability which caused your character to be unable to complete the instance. ?????? How did I benefit from the instance, if I was unable the complete it and thus loot the last boss due to a bug that was out of my control? Getting useless junk the random mobs drop or what? Is that the big benefit? This is ridiculous lol. Anyways I just wanted to bring this here and ask if this has ever happened to you, I guess. Or am I the only one so unlucky? Link to comment Share on other sites More sharing options...
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