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Daily Luna Boss never show up

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I just spend 1 hour in Daily Luna and the final boss never showed up. I waited and waited and waited. Finally, the system told me that I got an F score even though it never stop sending wave after wave of mobs. I recorded everything after 56th minute mark. I can upload if needed but this just was a horrible experience for me. I can't do any more dailies in my alts now because I fear same stuff will happen again. Help please...

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3 minutes ago, Cheesecake-DN said:

Send a ticket to Support here: https://support.aiononline.com/hc/en-us

Tell them what happened, include your recording, and ask for them to reset/refund your entry.

That's a really rare bug that I've only heard of twice before.

If they don't refund you your entry, post that here, too.

I submitted a ticket. Let's see how this plays out.

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So, as you remember support asked me for the video and I had uploaded. I just received a new email, which makes me think that they didn't even bother to watch the video. Because they asked me to repair my client while the problem was on server-side. On top of that, I had done dailies today with several chars with no-similar-bugs. It's astonishing that a issue that can be fixed within 5 minutes requires 5 emails in 2 days with no resolution in sight.

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