Peto Posted August 6, 2021 Share Posted August 6, 2021 Where is the respect? Is customer a joke to you? They banned me 7 days ago, ~ 07/30/2021 6 AM Game Server Time (i checked time by Retail server). I did not know the reason at first. Now I do. ^ It is because of SR repeat quest then. Ofc, we all not agree with that. I did all possible things for my rights but nothing change. They said it was 7-days-ban and I will be unban at 08/06/2021 11:58 GMT. From that info, I know that I got banned at 07/30/2021 5:58AM Game Server Time (07/30/2021 11:58 GMT ). Because 7 days = 168 hours and: 07/30/2021 11:58 GMT + 168 hours = 08/06/2021 11:58 GMT 07/30/2021 5:58 AM Game Server Time + 168 hours = 08/06/2021 5:58 AM Game Server Time But guess what, it is 08/06/2021 14:45 GMT now (08/06/2021 08:45 AM) and Im still not able to login. What is that? Who will pay my Aura Siel back? Who will pay for my waiting time? @Kibbelz Link to comment Share on other sites More sharing options...
Leiloni Posted August 6, 2021 Share Posted August 6, 2021 Yea I know at least one other person who was supposed to be unbanned today and is still not unbanned. What's the deal @Kibbelz? Link to comment Share on other sites More sharing options...
Amarah-KT Posted August 6, 2021 Share Posted August 6, 2021 Another issue to keep an eye on. Im hearing of other people who cant access their accounts again yet either @Kibbelz Link to comment Share on other sites More sharing options...
Peto Posted August 6, 2021 Author Share Posted August 6, 2021 I just able to login now, 10:15 AM 08/06 server time ... ... still need an answer for that Link to comment Share on other sites More sharing options...
Rubyel Posted August 6, 2021 Share Posted August 6, 2021 just check again i think you account is back my time is 12 GMT and i already unban Link to comment Share on other sites More sharing options...
Aion Team Arctic Posted August 6, 2021 Aion Team Share Posted August 6, 2021 Hi everyone. I will investigate with our support team to see if there are aware of any issues affecting the ban system - however I don't have the tools or ability to comment on individual account status. In the meantime, I would suggest contacting Support who could help make sure the issue is resolved for you. Sorry I can't offer more here. Link to comment Share on other sites More sharing options...
Aion Team Arctic Posted August 6, 2021 Aion Team Share Posted August 6, 2021 UPDATE: It sounds like this issue (there was an issue) was recently resolved by support. If anyone's ban lift remains behind schedule, please contact support so that they can resolve it for you asap. Link to comment Share on other sites More sharing options...
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