Quna Purchase without quna

[Zilyana]

So, as the title suggests, I bought enough Quna to purchase this season pass. How long should it take to get the Quna that was purchased? I've been waiting for the past 30 minutes and just wondering if it could be a overloaded server issue.

[Alvie]

30 minutes ago, Zilyana said:

So, as the title suggests, I bought enough Quna to purchase this season pass. How long should it take to get the Quna that was purchased? I've been waiting for the past 30 minutes and just wondering if it could be a overloaded server issue.

It's almost instant for me.

Did you try refreshing the screen?

 

[Hellbae-DN]

PayPal = within minutes 

Debit/credit card = within 24hours 

Atleast from my experience with buying ncoin/Quna

[2s65F09]

If it's a new account or no recent purchases made, it can take up to 6-12 hours for verification.

After approval, all purchases should go through instantly.

Excluding paypal. This is for debit and credit purchases directly for Quna.

[Zilyana]

It was a paypal transaction directly from the in-game menu. I've restarted the client, launcher, my pc, everything that I can think of. I'm still waiting for a response via support ticket though. I haven't made a purchase on this account. It's anything but new, about 9-10 years old.

[Phidippus]

2 hours ago, Hellbae-DN said:

PayPal = within minutes 

Debit/credit card = within 24hours 

Atleast from my experience with buying ncoin/Quna

I've used my credit card and get it instantly. 

[Stormwing]

@Zilyana:
Did you check your ingame mail? Mine came by shugo ingame and I had to open some box to actually receive the Quna.