Ashtar-KT Posted January 15, 2018 Share Posted January 15, 2018 @Cyan We cannot talk to the npcs in game and apparently it's been like this for hours. I just woke up and logged in. Also can't teleport out of the city you are in. Please get someone to restart the server. Thankyou! Link to comment Share on other sites More sharing options...
Boo-KT Posted January 15, 2018 Share Posted January 15, 2018 been like that for hours wonder how much longer it will take Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted January 15, 2018 Share Posted January 15, 2018 It's only 8am there, and I'm not sure whether or not NCsoft is treating today like a holiday. So...it could, unfortunately, be a while. Link to comment Share on other sites More sharing options...
Arkady-KT Posted January 15, 2018 Share Posted January 15, 2018 Where exactly are they based then? And don't they have anyone on call in their IT department?? Link to comment Share on other sites More sharing options...
Ashtar-KT Posted January 15, 2018 Author Share Posted January 15, 2018 The server is getting restarted now. Yay!! Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted January 15, 2018 Share Posted January 15, 2018 49 minutes ago, Elonwyn-KT said: Where exactly are they based then? And don't they have anyone on call in their IT department?? Orange County, CA for the community team. If tech team doesn't know about it, they can't fix it, and, with something like this, it probably would have taken being told by another team or a shitton of Support tickets to let them know what was happening (I sent in a ticket). Link to comment Share on other sites More sharing options...
Aion Team Cyan Posted January 15, 2018 Aion Team Share Posted January 15, 2018 Hi everyone, Our server team is currently working to get everything sorted out. If you do notice anything else that's not quite right please let us know! Thank you. Link to comment Share on other sites More sharing options...
Aion Team Cyan Posted January 15, 2018 Aion Team Share Posted January 15, 2018 Quick update! We will be restarting the Katalam server in 30 minutes. Downtime will be approximately 30 minutes as well. Link to comment Share on other sites More sharing options...
Itsu-KT Posted January 15, 2018 Share Posted January 15, 2018 Well here is what I know that wrong so far (That I know) Abyss Camps are gone. Marchutan Priory is Missing NPC's along with Arena Entrances and other Instances like Adma. Some General NPC's are missing Teleporting causes Send Logs at times. Is this some new event where most things get Hide II? Link to comment Share on other sites More sharing options...
Kemana-KT Posted January 15, 2018 Share Posted January 15, 2018 47 minutes ago, Cyan said: Quick update! We will be restarting the Katalam server in 30 minutes. Downtime will be approximately 30 minutes as well. It's been 47 minutes since this post and I still can't log in. Link to comment Share on other sites More sharing options...
Itsu-KT Posted January 15, 2018 Share Posted January 15, 2018 Try now, I just logged and everything seems fine atm Link to comment Share on other sites More sharing options...
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