The Secret Cow Level Posted August 12, 2019 Share Posted August 12, 2019 [Question] Asking is there any Hong Kong players in the same situation as me? (Chinese) Various players from Hong Kong (And a few from Taiwan itself) were reporting that since last week's maintenance they are unable to play on Aion [TW]. Specially, after the Aion client loaded it "Could not connect to the authorization server" thus unable to play. Looked like authorization server was blocking all overseas IPs including Hong Kong and Macau area, so a Hong Kong user who tried from HKBN and PCCW had to use VPN to get in. One people even used a 2-hour free trial of a VPN to do IDD instance. If it is underground communication cable then it should be everything in Taiwan area not be connectable, and not just Aion. And according to a player, same account, same launcher, could login to Lineage 2 [TW] and Blade and Soul [TW], but not Aion [TW] (authorization server not connectable). And their 1:1 inquiries with the E-Box were not getting replies. No protection for paying customers, in Hong Kong and Macau the top up system was working but they could not deliver their service, and there are no return mechanism. As of the latest post, some person has been unable to connect to Aion [TW] for 5 days. NCTaiwan claimed their server was working fine, telling players to check their own connection. Telling players to check NCTaiwan's network connections? Players are feeling that nobody are looking at TW's servers... The only official notice NCTaiwan made was Notice of suspension of Customer Service center activities: Quote The HR department issuing natural disaster notice, 8/9 (Friday) suspension of in-person customer service center and telephone support. Members can continue to use 1:1 inquiry (E-Box) and are encouraged to do so. During service suspension if caused inconvenience or problems to members, please apologize [Note: Northeast Taiwan was hit by a Magnitude 6 earthquake before threat of Typhoon Lekima] [Note: Since last maintenance I am getting same "Could not connect to the authorization server" too as I was trying to bring 7.0 information to you guys] [Note: I just connected to Aion TW] Link to comment Share on other sites More sharing options...
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