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Server Merge DELETED my Item Collection


Item Collection  

11 members have voted

  1. 1. What happened to your Item Collection stats?

    • Everything transferred fine :)
      4
    • My stats are missing :(
      3
    • I have stats from DN and KT in my collection now!
      0
    • I don't know? I just wanted to click on something because I read the post.
      4


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In the days leading up to the server merge, there never was any clarification as to what was going to happen to the Item Collection stats.  Even the FAQ lacked information. I saw some people say they think they were going to possibly merge them, or just move them over. I had a bunch of stuff I had spent countless hours running instances, farming Timeless and AP collecting put into those window tabs. The night before the merge I took some screenshots and a video scrolling through my windows. I didn't get to collect as much as some other players I know, but I still put effort into it for whatever I could finish.

The day after the merge, after I updated my client, I logged into the game to check what happened. My whole Item Collection was deleted and wiped! I have nothing in there anymore. 😢I sent in a ticket to support and they told me I should just check the forums. I don't see any other posts, so I made this one. 

Did anyone else lose their Item Collection?

RQZkz27.jpg

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13 hours ago, Alyta-DN said:

In the days leading up to the server merge, there never was any clarification as to what was going to happen to the Item Collection stats.  Even the FAQ lacked information. I saw some people say they think they were going to possibly merge them, or just move them over. I had a bunch of stuff I had spent countless hours running instances, farming Timeless and AP collecting put into those window tabs. The night before the merge I took some screenshots and a video scrolling through my windows. I didn't get to collect as much as some other players I know, but I still put effort into it for whatever I could finish.

The day after the merge, after I updated my client, I logged into the game to check what happened. My whole Item Collection was deleted and wiped! I have nothing in there anymore. 😢I sent in a ticket to support and they told me I should just check the forums. I don't see any other posts, so I made this one. 

Did anyone else lose their Item Collection?

 

Kibbelz said it in the merge FAQ post that collections will be transferred and if you have both factions the collections will merge. So if you lost your collections the ticket was the right move.

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I didnt receive Mine as well, i tried talk tô them with a ticket and my feedback was this:

 

"Hi,

 

As of now, we won't be able to comment on any restorations yet regarding the Item Collections. Nevertheless, we have heard that this is already being looked into by our QA and Dev Teams. As such, we can only advise that you wait for further updates on this for now as a possible fix may be implemented later on.

 

Thank you for your patience and understanding.

 

For the meantime, please let us know if you have other inquiries or requests.

 

Regards,"

 

 

It has been 10 days so far and nothing about my item collection..

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i have the same problem, i have both DN and KT ely toons and DN side got alot of collection stats, sent ticket and they dont even know when it can be fixed. @Kibbelz you said the stats will be combined but it just deleted instead, please do something

Hello there,

Thank you for letting us know about this. At this time, I am forwarding the information that you've provided about this issue to our Quality Assurance Team for investigation. After replicating and confirming the bug, it will be entered into our bug tracking system so that the Development Team can address it.

If you have any other questions, please let me know and I will be happy to assist you.

Regards.

GM SAI
NCSOFT Support Team

 

Hello,

Unfortunately, we are unable to provide you with an estimated time on when this issue will be fixed. However, rest assured that this is being looked at by the Development Team. Your understanding is appreciated.

If you have any questions, please don't hesitate to contact us again.

Regards,

Senior GM Kairun
NCSOFT Support Team

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  • 3 weeks later...
  • 1 month later...

Nearly 3 months later and still nothing. It's become almost impossible to play. I only have one free inventory spot because I'm afraid to add anything into my collection for fear of losing my old progress and then anything new not being incorporated into it. I don't want to delete items I could be adding into the collection either. I really want my old progress back so I can add all my new progress into it. 🙁

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