Alaynna-DN Posted March 29, 2018 Share Posted March 29, 2018 (edited) This is what I get https://imgur.com/nC03ukf It did start do update, after 10 times, but it stopped at 15%. Also.. I get this << FileInfoFile Hash Value >> File Name : FileInfoMap_AION_184.dat.zip Hash Value : 0000000000000000000000000000000000000000 File Name : FileInfoMap_AION_184.dat Hash Value : 0000000000000000000000000000000000000000 Edited March 29, 2018 by Alaynna-DN 0 Quote Link to post Share on other sites
Cheesecake-DN Posted March 29, 2018 Author Share Posted March 29, 2018 8 minutes ago, Alaynna-DN said: This is what I get https://imgur.com/nC03ukf It did start do update, after 10 times, but it stopped at 15%. Also.. I get this << FileInfoFile Hash Value >> File Name : FileInfoMap_AION_184.dat.zip Hash Value : 0000000000000000000000000000000000000000 File Name : FileInfoMap_AION_184.dat Hash Value : 0000000000000000000000000000000000000000 Ok, do you already have the game downloaded and are just trying to do an update? If you are, go into your aion folder and rename these folders: Bin32, bin64, data, l10n Put .old after all of them (bin32.old). Pull up your launcher and hit file repair. Let me know if it's still giving you the error. NCwest should be in their office in an hour. Also send a ticket to Support. Makes it easier to track the error in their office. https://support.aiononline.com/hc/en-us 0 Quote Link to post Share on other sites
Alaynna-DN Posted March 29, 2018 Share Posted March 29, 2018 5 minutes ago, Cheesecake-DN said: Ok, do you already have the game downloaded and are just trying to do an update? If you are, go into your aion folder and rename these folders: Bin32, bin64, data, l10n Put .old after all of them (bin32.old). Pull up your launcher and hit file repair. Let me know if it's still giving you the error. NCwest should be in their office in an hour. Also send a ticket to Support. Makes it easier to track the error in their office. https://support.aiononline.com/hc/en-us I had it installed, but I had same errors too. I tried flushing dns, reseting modem, many solutions I search online. So I re-installed the game, but I can't get out of this. I alredy sent a ticket, they asked me to run HiJackThis about an hour ago. 0 Quote Link to post Share on other sites
Cheesecake-DN Posted March 29, 2018 Author Share Posted March 29, 2018 5 minutes ago, Alaynna-DN said: I had it installed, but I had same errors too. I tried flushing dns, reseting modem, many solutions I search online. So I re-installed the game, but I can't get out of this. I alredy sent a ticket, they asked me to run HiJackThis about an hour ago. Then it's probably something on NCsoft's network side. My normal fix likely won't work on this if file repair isn't fixing it. This is a different version on the eo2018 error. Random thing you can try: Select all those small files in your Aion folder (the ones not in the other folders), backup the files by compressing them into a zip file, and replace them with the ones from here: https://drive.google.com/file/d/0BykLPkSQSO45TERqR054eUczWjg/view?usp=drivesdk If that doesn't work, delete those and replace them with the ones in your zip folder. 0 Quote Link to post Share on other sites
Chardonnay-DN Posted March 29, 2018 Share Posted March 29, 2018 5 hours ago, Cheesecake-DN said: Sorry for slow responses. At work lol. Try pulling up cmd (command line) in administrator mode and type netsh winsock reset Then hit enter. Then try running the game again. If that doesn't work, try running Aion in compatibility mode (right click the aion.bin file in bin32/bin64, I think, and click properties). Or unchecking compatibility mode if it's already checked. Also make sure Aion is whitelisted with your antivirus and firewall. Let me know if you get that running! Did not work my antivirus and firewall I disabled and still could not log in sometimes I can get into the aion screen but this error and still can not repair the game =( https://imgur.com/aPfzihJ Thank you for trying to help me Cheesecake 0 Quote Link to post Share on other sites
GenericUser1406 Posted March 29, 2018 Share Posted March 29, 2018 Hi,, can you help me? :3 1 Quote Link to post Share on other sites
Cheesecake-DN Posted March 29, 2018 Author Share Posted March 29, 2018 7 minutes ago, Chardonnay-DN said: Did not work my antivirus and firewall I disabled and still could not log in sometimes I can get into the aion screen but this error and still can not repair the game =( https://imgur.com/aPfzihJ Thank you for trying to help me Cheesecake My phone is not displaying that in readable quality. Q_Q are you using a ping reducer or vpn service to play Aion? 4 minutes ago, Extase-KT said: Hi,, can you help me? :3 I PM'd both Hime and Cyan because this is a NC-side issue. Could you send a ticket to Support please? 0 Quote Link to post Share on other sites
Chardonnay-DN Posted March 29, 2018 Share Posted March 29, 2018 20 minutes ago, Cheesecake-DN said: My phone is not displaying that in readable quality. Q_Q are you using a ping reducer or vpn service to play Aion? I PM'd both Hime and Cyan because this is a NC-side issue. Could you send a ticket to Support please? I always played using the faster tunnel, but after this error I'm trying to log in without a reducer and I still can not . ''a mensagem diz : Game client files have been tampered with. Closing client.'' I do not know how I can talk this out if I can not repair the aion Thanks again for the attention Cheesecake And sorry for my bad english . 0 Quote Link to post Share on other sites
Alaynna-DN Posted March 29, 2018 Share Posted March 29, 2018 They asked me to run some tests. This is the result, to which they said the problem is with my internet provider (provider said there's nothing wrong with my connection), not their servers. |--------------------------------------------------------------------------------------------------------------------------------------------------------------| | WinMTR statistics | |Host - % | Sent | Rec | Best | Avr | Wrst | Last | |--------------------------------------------------------------------------------------------|---------|---------|---------|---------|----------|---------| | 192.168.1.1 - 0 | 193 | 193 | 1 | 1 | 1 | 1 | | 192.168.0.1 - 0 | 193 | 193 | 0 | 1 | 17 | 5 | | bb6af001.virtua.com.br - 45 | 69 | 38 | 10 | 15 | 26 | 16 | | bd075806.virtua.com.br - 45 | 69 | 38 | 10 | 14 | 28 | 14 | |embratel-T0-0-1-0-uacc01.spolp.embratel.net.br - 42 | 73 | 43 | 10 | 15 | 26 | 15 | | ebt-H0-7-0-0-tcore01.spomb.embratel.net.br - 42 | 73 | 43 | 11 | 16 | 26 | 13 | | ebt-B11751-intl01.atl.embratel.net.br - 45 | 69 | 38 | 129 | 135 | 141 | 136 | | No response from host - 100 | 39 | 0 | 0 | 0 | 0 | 0 | | atl-b22-link.telia.net - 42 | 73 | 43 | 132 | 136 | 151 | 140 | | dls-b21-link.telia.net - 42 | 73 | 43 | 147 | 152 | 160 | 154 | | ncsoft-ic-307707-dls-b21.c.telia.net - 45 | 69 | 38 | 146 | 152 | 169 | 154 | | 64.25.32-26.ncsoft.com - 45 | 69 | 38 | 151 | 156 | 162 | 157 | | 64.25.32-116.ncsoft.com - 45 | 69 | 38 | 149 | 154 | 162 | 157 | |_______________________________________________|______|______|______|______|____| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Luckily - or not, I've found some backup of the game files. I've replaced them on my Aion folder and tried to patch, but it didn't work. I tried replacing the small files again and I got nothing. So, I am done for today... Thank you for your time! 0 Quote Link to post Share on other sites
Cheesecake-DN Posted March 29, 2018 Author Share Posted March 29, 2018 (edited) 17 minutes ago, Chardonnay-DN said: I always played using the faster tunnel, but after this error I'm trying to log in without a reducer and I still can not . ''a mensagem diz : Game client files have been tampered with. Closing client.'' I do not know how I can talk this out if I can not repair the aion Thanks again for the attention Cheesecake And sorry for my bad english . I think we're going to have to wait for NCsoft to fix the issues on their side. The files I have are old and need a file repair in order to work. @Cyanhalp me, obi-juan kenobee. @Alaynna-DNyeah, I think this is a really specific problem with their download server/network where something is corrupted, so we're just going to have to wait for them to fix it. :< Edited March 29, 2018 by Cheesecake-DN 0 Quote Link to post Share on other sites
Chardonnay-DN Posted March 29, 2018 Share Posted March 29, 2018 1 minute ago, Cheesecake-DN said: I think we're going to have to wait for NCsoft to fix the issues on their side. The files I have are old and need a file repair in order to work. @Cyanhalp me, obi-juan kenobee. I understood that I contacted the provider of my internet and I arranged a technical visit, I hope he can fix it . Thanks Cheesecake <3 1 Quote Link to post Share on other sites
GenericUser12005 Posted March 29, 2018 Share Posted March 29, 2018 https://ibb.co/kFNgs7 Can this be fixed? Short story: Was having a problem loading XINCODE, therefore Aion wouldn't open. Deleted Aion completely from my pc including reg files. Trying to reinstall and get that error doesn't matter how many times I restart the launcher still doesn't work. Support hasn't repplied yet on e-mail. 0 Quote Link to post Share on other sites
SendaiNoMiko-KT Posted March 29, 2018 Share Posted March 29, 2018 (edited) First the shinigami, I mean, XIGNCODE didn't load... so I tried to repair files and : I'll send a ticket, I'm justing posting here for ppl don't think is their pc problem Edited March 29, 2018 by SendaiNoMiko-KT 0 Quote Link to post Share on other sites
Chardonnay-DN Posted March 29, 2018 Share Posted March 29, 2018 19 minutes ago, SendaiNoMiko-KT said: First the shinigami, I mean, XIGNCODE didn't load... so I tried to repair files and : I'll send a ticket, I'm justing posting here for ppl don't think is their pc problem I contacted the support and can not help, I am with the same error as you are the loading arrives at 100% and does not end soon apois comes the error message This was the last response from the support, I contacted my provider and was informed that everything is normal Based on the report and information you have sent us, you are experiencing a high latency issue. If you aren't familiar with this, latency is an expression used to measure how fast your packet of data is travelling from one point to another. It is measured in milliseconds (ms) and the higher the value the slower your data is being transferred. High latency issue may be caused by the following common factors: • Internet traffic load - You may experience latency issues during peak times. This will vary depending on your geographic location and Internet Service Provider. At peak times, you'll suffer from high latency as your ISP's server may become too loaded. • Speed - Internet speed has a very high impact in limiting the performance of your connection to our server. Basically, if you have higher internet speed connection, you'll experience better latency. • Distance from the Server - Your current location is far from our servers (e.g., different country). Your data will be travelling to a lot of servers and routes and thus, it'll affect how fast it reaches our servers. • Use of Wireless Connection - Wireless connections may have a higher chance to suffer from interference compared to a wired connection. • Background Downloads and Updates - Some of your applications may be consuming most of your bandwidth. If you're downloading or updating applications while playing, you'll want to let it finish first or pause it while playing. There are other factors other than the ones we have provided but these will be the common ones to affect your experience while in-game. You will most likely need to contact your ISP for further assistance regarding these factors as they will be the ones to help you better. But of course, if you have more questions, please do let us know. 1 Quote Link to post Share on other sites
Cheesecake-DN Posted March 29, 2018 Author Share Posted March 29, 2018 Freaking Support. 1 Quote Link to post Share on other sites
SendaiNoMiko-KT Posted March 29, 2018 Share Posted March 29, 2018 2 minutes ago, Chardonnay-DN said: I contacted the support and can not help, I am with the same error as you are the loading arrives at 100% and does not end soon apois comes the error message This was the last response from the support, I contacted my provider and was informed that everything is normal Based on the report and information you have sent us, you are experiencing a high latency issue. If you aren't familiar with this, latency is an expression used to measure how fast your packet of data is travelling from one point to another. It is measured in milliseconds (ms) and the higher the value the slower your data is being transferred. High latency issue may be caused by the following common factors: • Internet traffic load - You may experience latency issues during peak times. This will vary depending on your geographic location and Internet Service Provider. At peak times, you'll suffer from high latency as your ISP's server may become too loaded. • Speed - Internet speed has a very high impact in limiting the performance of your connection to our server. Basically, if you have higher internet speed connection, you'll experience better latency. • Distance from the Server - Your current location is far from our servers (e.g., different country). Your data will be travelling to a lot of servers and routes and thus, it'll affect how fast it reaches our servers. • Use of Wireless Connection - Wireless connections may have a higher chance to suffer from interference compared to a wired connection. • Background Downloads and Updates - Some of your applications may be consuming most of your bandwidth. If you're downloading or updating applications while playing, you'll want to let it finish first or pause it while playing. There are other factors other than the ones we have provided but these will be the common ones to affect your experience while in-game. You will most likely need to contact your ISP for further assistance regarding these factors as they will be the ones to help you better. But of course, if you have more questions, please do let us know. ty Cheesee, I dont believe in them at all, I'll just wait and see what happens. I was so close to 75, this is the sad part 0 Quote Link to post Share on other sites
Chardonnay-DN Posted March 29, 2018 Share Posted March 29, 2018 4 minutes ago, SendaiNoMiko-KT said: ty Cheesee, I dont believe in them at all, I'll just wait and see what happens. I was so close to 75, this is the sad part I did not go to work today, I lost my whole day trying to solve this and with no results, I'm losing farm events etc ... but once again I wonder what I'm stil 1 Quote Link to post Share on other sites
Aion Team Cyan Posted March 29, 2018 Aion Team Share Posted March 29, 2018 Hello all, We've narrowed the issue down and we're attempting to get the patching issue fixed. We'll update everyone when the issue is resolved. If you're able to update your client again, please let us know. Thank you. 2 Quote Link to post Share on other sites
Harleen-DN Posted March 29, 2018 Share Posted March 29, 2018 I'm having the same problem, too many people with the same problem https://imgur.com/Ftq0EM0 0 Quote Link to post Share on other sites
SendaiNoMiko-KT Posted March 29, 2018 Share Posted March 29, 2018 19 minutes ago, Chardonnay-DN said: I did not go to work today, I lost my whole day trying to solve this and with no results, I'm losing farm events etc ... but once again I wonder what I'm stil 0 Quote Link to post Share on other sites
GenericUser12005 Posted March 30, 2018 Share Posted March 30, 2018 @Cyan Are you updating us here so we can receive a notification for when this is solved? What is the ETA? hours days weeks months? Thank you kindly. 0 Quote Link to post Share on other sites
Harleen-DN Posted March 30, 2018 Share Posted March 30, 2018 I'm having two mistakes now sometimes this comes -> https://imgur.com/NcCK5Um And when I try to repair the Launcher otherwise comes that -> https://imgur.com/t04GXD1 Does anyone have a solution? =( thank you all 0 Quote Link to post Share on other sites
MetalPhantomEvil-DN Posted March 30, 2018 Share Posted March 30, 2018 help =( https://uploaddeimagens.com.br/imagens/3-jpg-d262d62d-361f-434b-9bf6-7b10f88b578a 0 Quote Link to post Share on other sites
SendaiNoMiko-KT Posted March 30, 2018 Share Posted March 30, 2018 Seems it's a TRACEROUTE problem, and yes, we are f... I still don't believe that I'll stop play with less than 4% to level up to 75, incredible. RIP aion for me, going to the Sanzu River, see you 0 Quote Link to post Share on other sites
Kidd-KT Posted March 30, 2018 Share Posted March 30, 2018 I was about to take a look in the game after one year or so, but then I also could not update. I figured out my internet provider is the same as Alaynna, might be something related to it...anyway it looks like a sign to keep away from this game haha 0 Quote Link to post Share on other sites
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