Aion Team Cyan Posted February 20, 2018 Aion Team Share Posted February 20, 2018 If you are encountering issues with XIGNCODE3, head over to the customer support Knowledge Base article to read the FAQ. If you are still having troubles with XIGNCODE3 after reading the FAQ, please reply to this thread using the following template and try to include as much detail as possible. To help with troubleshooting, please submit a ticket to Customer Support if you haven’t already and be sure to attach the XEM.log requested below.ISP Name of ISP you use to connect to the Internet. Antivirus/Firewall Software Name of the Antivirus or Firewall Software you use for security protection. VPN and External Software Do you use any VPN or any other software that may interact with how Aion runs? Date & Time Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT) Frequency How frequent does the issue occur? Character Name Which character did the issue occur on? Server Server where the character resides. Description Please try to include the following details. What the issue is and what you were doing when the issue occurred? (Updating, Launching the client, Dungeon, etc.) If an error message appeared when the issue occurred, please include what the message said. Sending XEM.logs to Customer Support Sending XEM.logs will help us in our troubleshooting process. Below are the steps to locate and send the file: Go to the Aion Folder. (C:\Program Files (x86)\NCSOFT\Aion) Then, go to bin(64) > XIGNCODE3 folder. Create a zip file containing all the files inside the XIGNCODE3 folder. Submit a ticket with the file to Customer Support at https://support.aiononline.com/hc/en-us Link to comment Share on other sites More sharing options...
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